FAQS

FAQs for NOVASUP SHOP LLC

Welcome to the Frequently Asked Questions (FAQs) section of NOVASUP SHOP LLC. Here, you’ll find answers to the most common questions about our women’s clothing products, services, and policies. If your question isn’t answered below, feel free to contact us at sales@novasupshop.com or call 856-605-0312.

1. What products do you sell?

We specialize in high-quality women’s clothing, including dresses, skirts, tops, and more, priced between $80-$200. Our collection is designed to suit a variety of styles and occasions, from casual outings to formal events.

2. How can I place an order?

To place an order:

  1. Visit our website at novasupshop.com.
  2. Browse our collection and select the items you wish to purchase.
  3. Add the items to your cart and proceed to checkout.
  4. Enter your shipping and payment details to complete your purchase.
  5. You’ll receive a confirmation email once your order is placed successfully.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express, etc.)
  • PayPal
  • Other secure payment options displayed at checkout

4. How long does it take to process my order?

Orders are typically processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

5. What are your shipping options and delivery times?

We offer the following shipping options within the United States:

  • Standard Shipping: Estimated delivery within 5-7 business days
  • Expedited Shipping: Estimated delivery within 3-5 business days

Delivery times may vary based on your location and external factors, such as weather conditions or carrier delays.

6. Do you ship internationally?

Currently, we only ship to locations within the United States. We are working to expand our shipping services in the future.

7. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. Use this number to monitor your shipment’s status on the carrier’s website.

8. What is your return policy?

We accept returns within 30 days of delivery, provided the items are:

  • Unused and unwashed
  • In their original condition with tags and packaging intact
  • Accompanied by proof of purchase (order confirmation or receipt)

For more details, please refer to our Refund and Returns Policy.

9. How do I initiate a return or exchange?

To start a return or exchange:

  1. Email us at sales@novasupshop.com with your order number and the reason for the return or exchange.
  2. Our customer service team will provide instructions on how to send your item back.
  3. Once the item is received and inspected, we’ll process your refund or exchange.

10. What should I do if my order arrives damaged or incorrect?

If your order is damaged or incorrect, please contact us within 7 days of receiving it. Email sales@novasupshop.com with:

  • Your order number
  • Photos of the damaged or incorrect item

We will resolve the issue by offering a replacement or refund.

11. Can I cancel my order?

Orders can be canceled within 24 hours of placement for a full refund. If your order has already been processed or shipped, you will need to follow our return process.

12. Do you offer discounts or promotions?

Yes! We regularly offer special discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.

13. How do I know what size to order?

Each product page includes a detailed size chart to help you find the perfect fit. If you’re unsure about sizing, feel free to email us at sales@novasupshop.com, and our team will be happy to assist you.

14. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are exploring this option for the future.

15. What materials are used in your clothing?

Our women’s clothing is crafted from high-quality materials, such as cotton, silk, and premium blends, to ensure comfort, durability, and style. Specific material details can be found on each product page.

16. Can I subscribe to your newsletter?

Absolutely! Subscribe to our newsletter on our website to receive updates on new arrivals, exclusive offers, and styling tips.

17. How can I contact customer support?

You can reach our customer support team through:

Our team is here to assist with any questions or concerns.

If you have any other questions or need assistance, don’t hesitate to contact us. Thank you for choosing NOVASUP SHOP LLC for your women’s clothing needs!

Let me know if you’d like to add or modify anything! 😊

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