Refund and Returns Policy

Refund and Returns Policy for NOVASUP SHOP LLC

At NOVASUP SHOP LLC, we are committed to ensuring you are completely satisfied with your purchase. If you are not fully satisfied with your women’s clothing purchase from novasupshop.com, we offer a straightforward refund and returns process. Please read the guidelines below for eligibility and procedures.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, unwashed, and in their original condition, including all tags and packaging.
  • Proof of purchase, such as the order confirmation email or receipt, must be provided.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Clearance.”
  • Gift cards.
  • Items that have been used, washed, damaged, or altered by the customer.

2. Refund Policy

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed to your original payment method within 5-10 business days after approval.
  • Partial Refunds: If the returned item is not in its original condition (e.g., missing tags, damaged, or used), a partial refund may be issued at our discretion.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

3. Exchange Policy

We offer exchanges for items that are defective, damaged, or sent in error. Exchanges are subject to product availability. If the desired replacement is unavailable, we will process a refund instead.

To initiate an exchange, please contact us at sales@novasupshop.com with your order number and a description of the issue.

4. How to Initiate a Return or Exchange

To begin the return or exchange process, please follow these steps:

  1. Contact Us:
    Email us at sales@novasupshop.com with your order number, the reason for the return/exchange, and any relevant details (e.g., photos of damaged items).
  2. Return Instructions:
    Our team will provide you with instructions on how and where to send your return.
  3. Prepare Your Return:
    • Ensure the item is securely packed in its original packaging.
    • Include a copy of your order confirmation or receipt in the package.
  4. Ship the Item:
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping service to ensure safe delivery.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 7 days of receiving the item. Provide the following information to sales@novasupshop.com:

  • Order number
  • Photos of the damaged or incorrect item

We will cover the return shipping costs and provide a replacement or refund as needed.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card provider, as processing times may vary.
  3. If the issue persists, contact us at sales@novasupshop.com, and we will assist you.

7. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. If the order has already been processed or shipped, you will need to follow our return process.

8. Address for Returns

Please send all returns to the following address:
NOVASUP SHOP LLC
2372 E Coreopsis Way
Oro Valley, AZ 85755-7172

9. Contact Us

If you have any questions about our Refund and Returns Policy, or need assistance with a return or exchange, please reach out to us:

Our team is here to help and ensure your satisfaction.

Thank you for choosing NOVASUP SHOP LLC. We appreciate your trust and look forward to providing you with exceptional service and products!

Let me know if you’d like to make adjustments or add further details! 😊email} for questions related to refunds and returns.

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