Transportation Policy for NOVASUP SHOP LLC
At NOVASUP SHOP LLC, we are committed to providing our customers with a seamless and reliable shipping experience. This Transportation Policy outlines the shipping methods, delivery times, and related information for purchases made on novasupshop.com.
1. Shipping Locations
We currently ship to all locations within the United States. At this time, we do not offer international shipping.
2. Shipping Methods
We partner with trusted carriers to ensure your orders are delivered safely and on time. You can choose from the following shipping methods:
- Standard Shipping: Delivered within 5-7 business days
- Expedited Shipping: Delivered within 3-5 business days
Delivery times are estimates and may vary based on your location or external factors such as weather or carrier delays.
3. Order Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, such as holidays or sales events, processing times may be slightly longer.
4. Shipping Costs
Shipping fees are calculated at checkout based on the shipping method selected, the size and weight of your order, and the destination.
Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor your shipment on the carrier’s website. If you do not receive a tracking number within 48 hours, please contact us at sales@novasupshop.com.
6. Delayed or Lost Shipments
While we strive to ensure timely deliveries, delays may occasionally occur due to unforeseen circumstances such as weather conditions or carrier issues.
If your order has not arrived within the expected delivery timeframe:
- Check the tracking information provided in your shipment confirmation email.
- Contact our customer support team at sales@novasupshop.com or 856-605-0312 for assistance.
For packages lost in transit, we will work with the carrier to resolve the issue and ensure a replacement or refund is provided as necessary.
7. Address Accuracy
It is the customer’s responsibility to provide accurate and complete shipping information at checkout.
- If an order is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping fees to resend the package.
- Refunds for returned shipments due to address errors will exclude original shipping costs.
If you notice an error in your shipping address after placing your order, please contact us immediately at sales@novasupshop.com.
8. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Provide the following information to sales@novasupshop.com:
- Your order number
- Photos of the damaged or incorrect item(s)
We will provide a resolution promptly, which may include a replacement, refund, or store credit.
9. Order Cancellations
Orders can be canceled within 24 hours of placement for a full refund. If your order has already been processed or shipped, you will need to follow our return process.
10. Returns and Refunds
For information about returning items and receiving refunds, please review our Refund and Returns Policy.
11. Contact Us
If you have any questions or concerns about shipping and delivery, feel free to contact us:
- Email: sales@novasupshop.com
- Phone: 856-605-0312
- Address: 2372 E Coreopsis Way, Oro Valley, AZ 85755-7172
Our team is happy to assist you with any inquiries or issues regarding your shipment.
Thank you for choosing NOVASUP SHOP LLC. We are committed to ensuring your order is delivered safely, promptly, and in perfect condition.
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